"Because every parent deserves calm nights and happy mornings "

Frequently Asked Questions✨

How does Twinkle Buddie glow?
It charges naturally from daylight or indoor lighting and glows softly in the dark — no batteries or electricity required! The stars gently glow for several hours after exposure. For best results, place Twinkle Buddie near a natural or artificial light source during the day.

Will the glow be too bright for my baby?
Not at all. Twinkle Buddie emits a soft, gentle glow — just enough to help parents see without disrupting baby’s sleep.

Will Twinkle Buddie fit all cot types?
Yes! Twinkle Buddie comes with an adjustable bracket that fits snugly on all standard cot rails — including round, square, and flat bars.

How many dummies does Twinkle Buddie hold?
We recommend holding 2-3 dummies but it can hold between 6-8 dummies (any brand or size). That’s plenty to ensure there’s always a backup when you need one most.

Is Twinkle Buddie safe for babies and is if safe to leave attached overnight?
Absolutely! It’s made from non-toxic, baby-safe materials that are soft and smooth — perfect for your little one’s sleep space.

Twinkle Buddie is primarily designed for parent use, especially during night-time. At around 18+ months, some toddlers may begin to retrieve their dummy independently. If this happens, always ensure the product is securely attached and positioned safely to your little ones cot.

• 👶 For babies 0–18 months: keep the basket facing outward (away from curious little hands that aren’t quite ready to grab just yet)

• 🧒 From 18+ months: if your toddler starts reaching for their dummy independently, simply turn the basket inward for easier access.(giving them the power to safely be their own bedtime superhero!)

Can Twinkle Buddie hold other items?
Definitely! Twinkle Buddie main purpose is to hold dummies but it can be used as a multitasking buddy. During the early months, parents can use Twinkle Buddie themselves for night-time essentials like:

• 🤱 Breast pads or nipple cream

• 💋 Lip balm

• 🎧 EarPods or headphones

• 🦷 Night guards or retainers

• 💨 Mini hand sanitiser

• 💆‍♀️ Sleep balm or essential oil roller

• 🎀 Hair ties

• 👃 Tissues or a muslin cloth/bibs

• 💡 Nightlight remote

• 🍼 Teething rings

  ❗️Once baby reaches 18+ months and begins using Twinkle Buddie independently, we recommend storing only dummies for safety.❗️

How do I clean Twinkle Buddie?
Hand wipe with a damp cloth and mild soap, then air dry. For quick daily cleaning, antibacterial wipes work great! Avoid submerging in water or machine washing.

Can I use it in a travel cot?
Yes! As long as your travel cot has rails or an edge to slip it onto, Twinkle Buddie can come along for the journey.

Do you offer local collection?
Yes! Select Local Pickup at checkout, and we'll contact you to arrange collection. (See shipping policy for more info)

How long does shipping take?
After processing, standard UK shipping takes 3–5 business days. Local collection is usually ready within 2-3 business days. (See shipping policy for more info)

💌 Still Have Questions?

We’re always here for you! If there’s anything else you'd like to know, just drop us a message at info@twinklebuddie.com — we’d be happy to help 💫 We aim to reply within 24-48 hours on business days

🌀 Returns & Refunds Policy:

We hope you love your Twinkle Buddie as much as we and many other parents do. If you’re not fully satisfied, you can return your item within 30 days of purchase.

Conditions for Returns:

• Item must be unused and in original packaging

• Proof of purchase (order confirmation email or receipt) required

How to Start a Return:

1. Email us at info@twinklebuddie.com with your order number

2. We’ll provide instructions for returning your item

3. Once received and inspected, we’ll issue your refund to your original payment method

Non-returnable items:

• Used or damaged items not due to manufacturing faults

🚚 Shipping Policy

Processing Time:
Orders are processed within 1-2 business days after purchase.

Shipping Options & Times:

• Standard UK Shipping: 3-5 business days

• Local Pickup: Free – we’ll contact you to arrange collection

Shipping Fees:

• Shipping costs are calculated at checkout based on your delivery address.

• Prefer to collect in person? Simply choose the Local Collection option at checkout. After your purchase, you’ll receive an email to confirm your preferred collection location and time.

  📍 Available collection points:

  • Cookstown

  • Dungannon

  • Magherafelt

  • Draperstown

📌 Please note: These are currently the only collection points available. If you're not local to these areas, please select standard delivery at checkout.

Order Tracking:
You will receive an email with tracking details (if applicable) once your order has been shipped.

Questions?
Contact us at info@twinklebuddie.com if you have any shipping concerns.

🔒 Privacy Policy

We value your privacy and are committed to protecting your personal information.

What We Collect:

• Name, contact details, and shipping address

• Payment information (processed securely by Stripe or your chosen payment method)

• Your communication preferences and order history

How We Use Your Information:

• To process and deliver your orders

• To communicate with you about your purchase

• To improve our website and customer experience

Third-Party Services:
We use trusted third-party services like payment processors (Stripe) to securely handle transactions. Your data is never sold or shared for marketing purposes.

Your Rights:
You have the right to access, update, or request deletion of your personal data at any time. Contact us at info@twinklebuddie.com for support.

Contact Us:
If you have any privacy-related questions, reach us at info@twinklebuddie.com

📝 Terms & Conditions

About Us:
Twinkle Buddie is a N.Ireland-based small business specialising in innovative glow-in-the-dark dummy holders that ensure that no little one's dummy is ever lost in the dark again, making night times peaceful once more.

Ordering:
By placing an order on our website, you agree to provide accurate contact and payment information.

Payment:
We accept secure payments through Stripe and other available payment methods at checkout.

Returns & Refunds:
Please review our Returns Policy for full details.

Shipping:
Please review our Shipping Policy for full details.

Liability:
While we take care to ensure product safety, Twinkle Buddie is not liable for misuse or damage caused by improper handling.

Contact Information:
For any questions, please email us at info@twinklebuddie.com

Thank you for supporting our small business!🌟👶🏼